"The hotel is decent overall. From our experience, cleanliness standards in some hotels and resort areas in Malaysia may differ from what we are used to in Canada. When we arrived, the toilet bowl was not properly cleaned, and there were hairs on the bathroom floor.
The beach, however, is excellent — white sand, shallow water, and very family-friendly, especially for kids. There are also plenty of activities available directly on the beach, such as jet skiing and paragliding. The sunsets were absolutely beautiful and one of the highlights of our stay.
I would not recommend purchasing the breakfast. We tried it once and paid directly at the counter, but the experience was disappointing. The staff were slow to clear tables after guests left, so many tables remained dirty for quite a while. The cleanliness of the glasses also left much to be desired, and it was difficult to find a reasonably clean glass for juice. In addition, the food selection was quite limited for the price.
The room does include a fridge, so instead we used Grab to visit a nearby fruit shop and bought fresh fruit and yogurt, which worked much better for us. I also highly recommend signing up for the Villa Gold Card during check-in. It’s free and gives access to the infinity pool as well as a 10% discount on food.
This was our third hotel in Malaysia during our two-week trip, and we noticed that the level of service is generally different from what we are accustomed to in Canada or Mexico."
